Privacy Policy

Speedy Asset Services Limited and our group companies ("we", "us" and "our") are committed to protecting and respecting your privacy.

For the purpose of the Data Protection Act 1998 (the "Act"), the data controller is Speedy Asset Services Limited of Chase House, 16 The Parks, Newton-Le-Willows, Merseyside WA12 0JQ. By using and visiting www.speedyservices.com (our "Site") and using our service you agree to the use of your personal data in accordance with this privacy policy.

This privacy policy (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

INFORMATION WE MAY COLLECT FROM YOU
At times we may request that you voluntarily supply us with personal information, which may include sensitive personal information. Generally this information is requested when you ask us to provide services or information to you.

We may collect and process the personal data we collect from you and obtain from other sources in the following ways:

1. In order for us to assist you with a request. This includes information provided at the time of registering to use our Site, apply for an account, placing an order, entering a competition or promotion, reporting a problem to us, posting material or requesting further services. If you contact us, we may keep a record of that correspondence.
2. We may ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
3. In order to fulfil any order for services you place using the Site.
4. For marketing and to ensure that the content, services and advertising that we offer are tailored to your needs and interests.
5. We intend to continue improving the content and function of our Site. For this reason, we may monitor customer traffic patterns and Site usage to help us improve the design and layout of our Site and provide content that we think will be of interest to you.
6. We may disclose personal data about you in order to comply with a legal or regulatory obligation.
7. We may keep your information for a reasonable period for these purposes.
8. We may share your personal data with selected third parties, service providers and agents for these purposes.

By providing us with your personal data you consent to our processing your personal data for the above purposes. You also consent to our transferring your information to countries or jurisdictions which do not provide the same level of data protection as the UK for example countries outside of the European Economic Area, if necessary, for the above purposes. If we do make such a transfer, we will, if appropriate, put a contract in place to ensure your information is protected.

IP ADDRESSES AND COOKIES
We may collect information about your computer or other access device, including where available your IP address (a unique identifier for your computer), operating system and browser type, for system administration, marketing and to report aggregate information to our advertisers or service providers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

We may use information obtained about you from cookies (files which are sent to us by your computer or other access device) which we can access when you visit our Site in future. We do this to allow us to identify users and personalise our Site wherever possible and also to collect anonymous information as described above. The cookies store small pieces of information about our visitors, such as names and email addresses. This means that on future visits to our Site, we can identify past visitors and welcome them back.

If you want to delete any cookies that are already on your computer or access device, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Our cookies will have the file names:

1. .SHAUTH
2. ASP.NET_SessionId
3. Cache
4. User

If you want to stop cookies being stored on your computer in future, please refer to your browser manufacturer’s instructions by clicking “Help” in your browser menu. Further information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our website.

We also include web beacons (also known as clear GIFs or web bugs) in our emails to track the success of our marketing campaigns order process too?. Our web beacons do not store additional information on your computer but, by communicating with our cookies on your computer, they can tell us when you have opened our email. If you object to web beacons, we recommend you follow the instructions for deleting existing cookies and disabling future cookies above. We will still know how many of our emails are opened and we will automatically receive your IP address, a unique identifier for your computer or other access device.

Our Site uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help our Site analyse how users use the Site. The information generated by the cookie about your use of our Site (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our Site, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our Site. By using our Site, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Please note that third party adverts which appear on our Site may also use cookies, over which we have no control. Please do not click on third party adverts if you do not want to receive third party cookies.

Security
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a user identification code, a password or any other piece of information as part of our security procedure which enables you to access certain parts of our Site, you are responsible for keeping these confidential, and you must not disclose them to any third party.

Unfortunately, the transmission of information via the internet is not completely secure. Although, we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our Site; any transmission is at your own risk. Once we have received your personal data, we will use procedures and security features to prevent unauthorised access.

Marketing
You may be contacted for marketing purposes in relation to goods, services and information we think will be of interest to you by Speedy Asset Services Limited, other companies in the Speedy group and/or selected third parties. We, other companies in the Speedy Group and/or selected third parties may contact you by post, telephone, sms or other electronic communication and/or email. By providing us with your contact details you consent to being contacted by these methods for these purposes. If you do not wish to receive marketing information from Speedy Asset Services Limited, other companies in the Speedy group or third parties please indicate this when submitting your personal information or contact us using the details below We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

Disclosure of your information
We may disclose your personal data to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

We may disclose your personal data to third parties:

1. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
2. If we or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
3. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use, Speedy Standard Terms And Conditions For Hire [INSERT AS LINK TO TERMS AND CONDITIONS OF HIRE – to follow] and any other agreements entered into with you; or to protect the rights, property, or safety of Speedy, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your personal data) if we intend to use your personal data for such purposes and if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing when we collect your personal data. You can also exercise the right at any time by contacting us at customerservices@speedyservices.com

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers, affiliates or third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a small fee to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on our Site.

CONTACT US
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to customerservices@speedyservices.com

Alternatively you may:

• Call us on 0845 601 5129
• Fax us on 01942 402870

Write to us at:

• Customer Services Department,
• Speedy Hire Plc,
• No. 1,
• The Parks,
• Newton-Le-Willows,
• Merseyside,
• WA12 0JQ